I was in the market for a small hot tub and happened upon the Santa Maria store while shopping in the mall one day. Tammy was friendly and very knowledgeable about the products and services offered and answered all our questions. As I was not ready to buy the first time we walked into the store, she did not try to "hard sell" us, which I very much appreciated. When we were ready to buy, she made it very easy and explained the entire process so we knew what to expect. The delivery crew made everything look so easy; delivery, set up, installing the whip and even paint touch-up on the cabinet. We discovered a broken piece on one of the pillows when we first turned the jets on, but this was quickly and easily replaced by Tammy the next day. The tub itself... I love it!!! It's pretty, of great quality and is probably the smartest purchase I've made all year. The jets are no joke... I practically need a seatbelt so as not to be pushed to the opposite side of the tub!!! I actually feel better using this tub... no more arthritis pain in my hands and joints, and what used to be a never-ending back ache barely hurts anymore. Again, probably the smartest purchase I've made all year!!!